tamam · faq
THE TAMAM FAQ

the questions people askbefore booking tamam

tamam is a UAE on-demand services app. You describe a job, verified vendors covering your area come back with transparent AED ranges, and you choose the one that suits. This page settles the things people want to know first: who runs it, how vendors get checked, how the money works, and what happens when a job does not go to plan.

operated by tamam FZC, Sharjahcovers all seven emiratescatalogue 29 services, 156 sub-servicesbook via iOS, Android, whatsapp
Download the app
0areas and communities in the coverage list
0core services across four categories
0bookable sub-services
0emirates served
on this page
  1. what tamam actually is
  2. is tamam legit? what you can check yourself
  3. how a booking runs, start to finish
  4. how the pricing works
  5. who the vendors are, and what gets checked
  6. coverage: 686 areas, seven emirates
  7. app or whatsapp
  8. if something goes wrong

what tamam actually is

Four categories in one place — home, car, health, lifestyle — so the cleaning, the oil change and the home nurse visit run through one account and one saved address instead of three separate apps. tamam does not send its own technicians: independent licensed businesses list on the platform, quote against your written job description, and do the work.

operating companytamam FZC
registered addressSRTIP Block B-B43-172, Sharjah
published emailadmin@tamam.email
whatsapp+971 50 601 1938
appiOS and Android, free
catalogue29 services, 156 sub-services

is tamam legit? what you can check yourself

A fair question to ask of anything that wants your home address. The answer worth having is not a claim on this page — it is what you can verify yourself.

a named companyOperated by tamam FZC, a UAE free zone company registered at SRTIP Block B-B43-172, Sharjah. The same address sits in the footer of every page here.
two public store listingsPublished on the App Store and Google Play as Tamam | Services On-Demand, free on both, Android package id com.tamam.customer. Developer of record on the listings: Innoveev.
a number that answerswhatsapp +971 50 601 1938 reaches a human coordinator. If the app is not for you, a whole booking can be arranged there instead.
vendors you can check tooEach vendor is a registered business whose municipality trade licence tamam verifies with the issuing authority. The technician is ID-tagged in the app before they knock.
What you will not find here: star ratings, review counts, awards or customer totals. Ratings that mean anything are attached to a specific vendor profile inside the app, where they belong to the business that earned them — not averaged into a badge on a marketing page.

how a booking runs, start to finish

  1. describe the jobPick the service in the app, or send a whatsapp message in plain English. Add the address and access notes: tower, gate code, lift booking, where to park.
  2. vendors covering your area quoteVendors who actually work your community return AED ranges against your description, not a generic rate card written before anyone read it.
  3. compare and choose a tierValue, mid or premium. Tiers differ on the crew, the products and how soon a slot opens, all of it visible side by side.
  4. confirm the slotYou get written confirmation of scope and range. Nothing is charged yet — there are no call-out fees for having asked.
  5. track the arrivalThe technician is ID-tagged and arrival is tracked live, with in-app chat instead of where-are-you phone calls.
  6. pay and keep the recordPay in the app when the job is done. The receipt is filed against the booking, the vendor is stored, and the next one takes two taps.

The longer version is on how it works.

how the pricing works

Every price is a range in AED, never one fixed figure, because several independent vendors quote the same job and you decide which quote to accept. One posted rate would be wrong in both directions: too high for a simple job, too low for a hard one.

what the range is

A band covering typical jobs of that type, so you can sanity-check a quote before anyone is dispatched. A guide, not the quote itself.

what moves you inside it

Vendor tier, property type, job complexity, urgency and add-ons. Parts and consumables, where a job needs them, are quoted separately and approved by you first.

servicetypical AED rangeon site
cleaningAED 35–90 per hour2–6 hours
ac maintenanceAED 150–7001–3 hours
plumberAED 120–6001–3 hours
car washAED 30–12030–90 min
oil changeAED 150–50030–60 min
nursingAED 80–200 per hour1–12 hours
doctor at homeAED 300–80030–45 min
salon at homeAED 100–6001–3 hours
Treat these as guide bands. The vendor you select confirms the exact price in-app before the job begins. Ranges for all 29 services are on the pricing page.

who the vendors are, and what gets checked

Vetting happens before a vendor is listed, not after a complaint. There are four checks and they are specific.

Health services are delivered by DHA and DoH licensed clinicians, and lab work goes to accredited labs. A nurse runs a suitability check before anything is administered. Nothing on tamam is medical advice.

coverage: 686 areas, seven emirates

emirateareas covered
dubai366
abu dhabi153
sharjah65
ajman33
ras al khaimah31
fujairah22
umm al quwain15

That is 685 named communities plus one UAE-wide entry, 686 in total. Coverage is listed at community level rather than emirate level because the difference is practical: a vendor who has worked your area before already knows the tower access routine, the parking, and which hours the building allows.

Not on the list, or a job that does not fit the form? Message on whatsapp and a coordinator arranges a vendor from the same vetted network.

app or whatsapp

the app

Free on iOS and Android and free to browse. Comparison lives here: AED ranges side by side, vendor profiles, live arrival tracking, in-app chat, payment and receipts, plus saved addresses and access notes so the second booking takes seconds.

whatsapp

+971 50 601 1938. Send what you need in plain English and a coordinator arranges a vetted vendor, sends the AED options back and confirms the slot. Better for unusual jobs, or if you would simply rather talk to a person.

You pay only when you book a job. Downloading and browsing cost nothing. More on the app.

if something goes wrong

Most of what goes wrong in home services goes wrong before anyone arrives: the wrong scope, a price nobody agreed, a technician nobody can identify. The booking flow closes off all three in advance.

  1. Scope and range are confirmed in writing before the slot is locked, so there is a record of what was agreed.
  2. The technician is named and photographed in the app, so you know who is at the door before you open it.
  3. Payment runs through the booking, so a receipt is attached to the job rather than a cash handover with nothing behind it.
  4. If the work is not right, raise it in the in-app chat with the vendor first, then with tamam support on whatsapp or at admin@tamam.email.
This page does not set out cancellation or refund terms. Check what is shown when you confirm a booking, and ask support before the slot if anything is unclear.

the rest of the questions

Is tamam legit?

Yes, and it is checkable rather than a claim. tamam is operated by tamam FZC, a UAE free zone company registered at SRTIP Block B-B43-172, Sharjah. The app is published on the App Store and Google Play as Tamam | Services On-Demand. Every vendor holds a municipality trade licence that tamam verifies with the issuing authority, and the technician who arrives is ID-tagged in the app before they knock.

Who operates tamam, and where is it based?

tamam is operated by tamam FZC, registered at SRTIP Block B-B43-172, Sharjah, UAE. The published contact email is admin@tamam.email and the whatsapp number is +971 50 601 1938. On the app stores the listing sits under the developer name Innoveev, which is the developer of record for the listing rather than the operating company.

How does tamam work?

You describe the job in the app or over whatsapp and set the address. Verified vendors covering your community respond with AED ranges against that description. You compare them, pick a tier and confirm a slot, then track the technician to your door and pay in the app. The vendor is saved, so the next booking takes two taps. Step by step on how it works.

What can I book on tamam?

Four categories, 29 core services, 156 sub-services. Home: cleaning, ac, plumbing, electrical, painting, pest control, handyman, gardening, pool, moving. Car: mobile washes, oil changes, batteries, tyres, detailing, inspection, roadside assistance. Health: nursing, doctor visits, physiotherapy, blood and lab tests, IV therapy, eye tests. Lifestyle: salon at home, pet grooming, laundry.

Is the tamam app free?

Yes. It is free to download on iOS and Android and free to browse, so you can look at services, coverage and typical AED ranges without booking anything. You pay only when you book a job, and the payment goes to the booking, not to the app.

Can I book without the app?

Yes. Message +971 50 601 1938 on whatsapp, describe what you need and where, and a human coordinator arranges a vetted vendor from the same network, sends AED options back and confirms the slot. It is the better route for unusual jobs, or if you would simply rather deal with a person than a form.

Why does tamam show price ranges instead of one fixed price?

Because several independent vendors quote the same job and you choose between them. One posted rate would be too high for a straightforward job and too low for a difficult one. The range narrows to a real figure once a vendor has seen the scope, and you approve it before work starts.

What do common jobs cost on tamam?

As guide bands: cleaning AED 35–90 per hour, ac maintenance AED 150–700, plumbing AED 120–600, a car wash AED 30–120, an oil change AED 150–500, home nursing AED 80–200 per hour, a doctor at home AED 300–800. These are typical bands; the vendor you pick confirms the exact price in-app before starting.

When do I pay, and how?

In the app, once the job is done. Nothing is charged while you browse or compare vendors, and there are no surprise call-out fees for getting a quote. The receipt is saved against the booking. Parts and consumables, where a job needs them, are quoted separately and approved by you first.

Does tamam employ the technicians?

No. tamam is a marketplace, not a labour company. The people who arrive work for independent, licensed service businesses that list on the platform and quote for your job. tamam does the vetting, runs the comparison, holds the booking record and handles the payment.

How are vendors verified?

Four checks, all before a vendor can take a booking: the trade licence confirmed with the issuing municipality rather than self-declared, insurance checked and kept current, every technician ID-tagged in the app with a name and photo, and customer ratings attached to the vendor profile afterwards. Let a licence or insurance lapse and the vendor comes off the platform.

Will I know who is coming to my home?

Yes. The technician appears in the app with a name and photo before arrival, and the business behind them has already cleared the licence and insurance checks. The arrival is tracked live and there is in-app chat, so coordinating the last ten minutes does not need a phone call.

Which parts of the UAE does tamam cover?

All seven emirates, listed at community level: 366 areas in Dubai, 153 in Abu Dhabi, 65 in Sharjah, 33 in Ajman, 31 in Ras Al Khaimah, 22 in Fujairah and 15 in Umm Al Quwain. That is 685 named communities plus one UAE-wide entry, 686 in total.

What if my area or my job is not listed?

Message on whatsapp. If a service or an area is not listed in the app, a coordinator can still arrange a vendor through the same vetted network. It is also the right route for jobs that do not fit a standard form, such as a mixed scope running across several trades at once.

Can I book a specific time, or same day?

You pick from the slots the vendors themselves have open, which is why the app shows real availability rather than promising a window. Busy communities fill up, so a day of notice usually gets you the time you actually wanted. Urgency is one of the things that moves a price within its range.

Can I book the same vendor again?

Yes, same-vendor rebook is available on request. Your address, preferred window and building access notes, such as gate, lift and parking, stay saved on your profile, so a repeat booking is a couple of taps rather than a fresh briefing every time.

What if the job is not done properly?

Raise it in the in-app chat with the vendor first, since they did the work and most things get settled there. If that does not resolve it, contact support on whatsapp or at admin@tamam.email. The scope agreed in writing at booking and the receipt saved against the job are what a complaint is argued from, which is why both exist.

Can I cancel or reschedule a booking?

Changes are handled through the booking itself: message the vendor in the in-app chat, or contact support before the slot. This page does not set out cancellation or refund terms, so check what is shown when you confirm a booking and ask support beforehand if anything is unclear.

Are the home health services delivered by licensed clinicians?

Yes. Nursing, doctor visits, physiotherapy, blood work and IV therapy are delivered by DHA and DoH licensed clinicians, and lab samples go to accredited labs. A suitability check comes before anything is administered. None of it is medical advice or a substitute for seeing your own doctor.

Can I book for an office or a hotel instead of a home?

Yes. Depending on the service, jobs run at home, at an office, at a hotel, as mobile work at your parking space, at the roadside, or as pickup and delivery. Office cleaning, hotel doctor visits, mobile car care and laundry collection are standard bookings rather than exceptions.

How is this different from calling a company directly?

Calling gets you one price from one company, verified by nobody, usually revealed once the technician is already in your hallway. Booking through tamam gets you several licence-checked vendors quoting the same written description, ranges visible before you commit, a named technician, a tracked arrival and a receipt filed against the job. Same trades, less guesswork.

How do I contact tamam, and can my business list on it?

whatsapp +971 50 601 1938 or email admin@tamam.email reaches support, and contact has the rest. Service businesses can join free: no sign-up fee, no monthly fee, only a small commission on completed jobs, once the licence and insurance checks are passed. Details on for vendors.

keep reading

the brand pages
the four categories
services people ask about most
by emirate

Still deciding? Browsing costs nothing

The app is free to download and free to browse, so you can see what a job runs to in your area before committing to anything. If you would rather just ask a person, whatsapp works too.

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