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The phrase to listen for is 'municipality-approved chemicals'. Approved residential products in the UAE are mostly modern pyrethroids, insect growth regulators and gel baits: compounds with low mammalian toxicity at label rates, designed to break down within hours or days indoors. A legitimate technician can tell you the product name, show you the label in Arabic and English, and produce a safety data sheet if you ask.

The most serious violations involve fumigants, above all aluminium phosphide tablets, which release phosphine gas. The product is restricted to licensed agricultural and warehouse fumigation under strict controls and is banned outright in residential settings across the emirates. It has caused fatalities in the region when used illegally in flats and villas, because the gas travels through wall cavities, drains and AC ducting into neighbouring units while occupants sleep. Enforcement tightened sharply after residential incidents, and municipalities now treat illegal fumigation as a criminal matter, not a licensing slip.

Cockroaches are the UAE's default pest complaint, and the treatment method is a reliable quality signal. German cockroaches, the small fast ones that colonise kitchens, are best handled with gel bait placed in hinges, under counters and behind appliances. Gel works because roaches carry the bait back to the nest and poison the colony, it needs no evacuation, it leaves no odour, and it keeps working for weeks. A company that reaches straight for a broadcast spray in a kitchen infestation is often choosing the method that looks dramatic over the one that works.

Spraying has its place. American cockroaches, the large ones that come up from drains, manholes and garbage rooms, respond to residual spray barriers around entry points, drain treatments and perimeter work. A thorough visit for a typical apartment combines both: gel in food areas, targeted spray at entry routes, and dust or foam in wall voids where needed. Expect the technician to inspect first and explain what species he is treating, because the answer changes the whole plan.

When pest control fails, it fails in two directions: damage to your property and harm to people. On the property side, the recurring claims are stained walls and fabrics from over-application, burned garden plants from wrongly dosed outdoor spraying, and damaged wooden furniture from careless drilling during termite work. On the human side, the serious cases almost always trace back to the same causes: unapproved chemicals, over-concentration by untrained staff, or ignored re-entry times.

A properly run company carries public liability insurance covering third-party injury and property damage, and its staff are on its own visa and medical insurance rather than freelancing on someone else's licence. This is worth asking about directly, because if an uninsured worker is injured in your home, or a botched treatment damages a neighbour's unit through a shared duct, liability questions land on whoever hired them. A quote that undercuts the market substantially is usually cheap precisely because insurance, training and approved chemicals have been skipped.