letter no. 1
What are holograms and can they be fixed?
the desk replies — Holograms are wavy ribbons of micro-scratching left by aggressive rotary polishing that was never refined with a finishing pass. They are fully fixable — a proper fine polish on a soft pad removes them. If they appeared a few washes after a 'perfect' polish, the previous job hid them under fillers, and the refining stage you paid for never happened.