letter no. 1
Do handymen bring their own tools and materials?
the desk replies — Tools, yes, always: drills, levels, anchors and consumables like screws and basic plugs are part of the service. Specific hardware is different: TV brackets, curtain rails, mirrors, shelves and replacement hinges are normally customer-supplied unless the quote says otherwise. Confirm the split when you accept the quote so nobody is standing in a hardware store mid-visit.