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Spraying has its place. American cockroaches, the large ones that come up from drains, manholes and garbage rooms, respond to residual spray barriers around entry points, drain treatments and perimeter work. A thorough visit for a typical apartment combines both: gel in food areas, targeted spray at entry routes, and dust or foam in wall voids where needed. Expect the technician to inspect first and explain what species he is treating, because the answer changes the whole plan.

Insect growth regulators are the third tool worth asking about. They stop nymphs maturing and are the difference between knocking a population down and actually ending it. Their presence on a quote usually indicates a company that thinks in terms of elimination rather than repeat callouts.

The most common safety question is the simplest: when can we go back in. The honest answer depends on the treatment. Gel baits and traps need no evacuation at all, which is one reason they dominate kitchen work in family homes. Residual sprays typically require the treated rooms to be vacated during application and then ventilated, with re-entry after roughly two to four hours once surfaces are dry; the technician should state the exact window for the product used. Fogging or misting indoors extends that, and anyone pregnant, asthmatic or medically vulnerable should stay out longer and say so when booking.

Preparation is your half of the safety contract. Before the visit, store food, utensils, pet bowls and children's toys away from treatment zones or cover them; empty lower kitchen cupboards if the technician asks; and move fish tanks out or seal and switch off their air pumps, because aquariums are acutely sensitive to airborne pyrethroids. Cats deserve special mention: they are far more sensitive to permethrin-class products than dogs, so tell the company you have a cat and keep it out of treated rooms until everything is fully dry.

When pest control fails, it fails in two directions: damage to your property and harm to people. On the property side, the recurring claims are stained walls and fabrics from over-application, burned garden plants from wrongly dosed outdoor spraying, and damaged wooden furniture from careless drilling during termite work. On the human side, the serious cases almost always trace back to the same causes: unapproved chemicals, over-concentration by untrained staff, or ignored re-entry times.

A properly run company carries public liability insurance covering third-party injury and property damage, and its staff are on its own visa and medical insurance rather than freelancing on someone else's licence. This is worth asking about directly, because if an uninsured worker is injured in your home, or a botched treatment damages a neighbour's unit through a shared duct, liability questions land on whoever hired them. A quote that undercuts the market substantially is usually cheap precisely because insurance, training and approved chemicals have been skipped.